Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we strive for 100% satisfaction and offer replacements or refunds for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for your fresh pastries.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged packaging and the specific pastries involved to help our quality control team assess the situation.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos attached within one day of receiving your shipment.

• 3.
  Verification Process

  Our bakery staff will review your request within 48 hours to confirm the eligibility for a refund or a fresh replacement shipment.

• 4.
  Resolution

  Once approved, we will either dispatch a new batch of pastries at no extra cost or issue a full refund to your original payment method.